Terms of service
Returns must be requested within 28 days of receiving your order. Please email info@rosycollective.com to request this.
Unfortunately due to hygiene reasons we do not offer refunds on earrings unless faulty.
Your refund will be processed within 10 working days of receipt back at the office. We advise that refunds are sent back via recorded delivery for your own record. If in the rare occasion the item is faulty we will reimburse your delivery and return charges together.
All sales taxes are included in your refund if your order has been made within the EU. Outside the EU, custom duties and sales taxes are non-refundable.
Refunds will always be processed onto the same payment method and debit/credit card used for purchase.